ServiceSpeaks

Location

912 Cornell St., Wilmette IL 60091

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President/Chief Service Officer, ServiceSpeaks. 30+ years young Customer Experience culture + communications consultant. Entirely passionate about Customer Service through personalized ServiceSpeaks “eNrichment” programs. International keynotes/workshops/coaching clients, from condo front door teams to hospice nurses to art centers to wine shop sommeliers, to United Airlines executives + Chicago’s Navy Pier visitor team.

Launching ServiceSpeaks 9.0 on 10.1.2019. Founding President of the National Customer Service (NCSA) Chicagoland. Kendall College contributing core faculty/teacher for 20 years. Midwest instructor of Certified Guest Service Professional (CGSP). A distinguished Les Clefs d’Or Concierge and Past President of the National Concierge Association (NCSA)-Chicago. Personal mantra: EVERYthing begins with “Welcome!”

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