912 Cornell St., Wilmette IL 60091
- (312) 988-7755
President/Chief Service Officer, ServiceSpeaks. 30+ years young Customer Experience culture + communications consultant. Entirely passionate about Customer Service through personalized ServiceSpeaks “eNrichment” programs. International keynotes/workshops/coaching clients, from condo front door teams to hospice nurses to art centers to wine shop sommeliers, to United Airlines executives + Chicago’s Navy Pier visitor team.
Launching ServiceSpeaks 9.0 on 10.1.2019. Founding President of the National Customer Service (NCSA) Chicagoland. Kendall College contributing core faculty/teacher for 20 years. Midwest instructor of Certified Guest Service Professional (CGSP). A distinguished Les Clefs d’Or Concierge and Past President of the National Concierge Association (NCSA)-Chicago. Personal mantra: EVERYthing begins with “Welcome!”