Millennium Park Lurie Garden

Opening responsibly: Health & safety practices

As Chicago begins to reopen, the health and safety of residents and visitors is of the utmost importance to us. We continue to monitor the evolving situation, while planning for a phased and responsible reopening that prioritizes public health.

The City of Chicago and State of Illinois have developed a set of rigorous guidelines, based on the latest research and best practices, that all Chicago businesses must meet or exceed before reopening. The plan includes guidelines for various industries, including retail, hotels, dining, and beyond. 

Learn more about how Chicago is reopening responsibly during Phase Four of the Protecting Chicago plan.

Restaurants & bars

The restaurant industry has always been at the forefront of health and sanitation practices. And Chicago restaurants have been hard at work implementing the latest recommendations to keep guests and employees safe, like introducing contactless options, using protective gear, and rearranging their physical space to increase social distancing. The City of Chicago has shared food service guidelines for the city’s restaurants.

Cleaning & sanitation 

  • Provide disposable table items where possible (e.g., menus, containers, condiments)
  • Clean and sanitize non-disposable table items after each use (e.g., menus, containers, tables, chairs)
  • Ensure hand sanitizer or hand washing facilities are readily available for both customer and employee use
  • Provide health and safety training related to COVID-19 and cleaning procedures for employees
  • Thoroughly clean and sanitize entire facility prior to opening and throughout the day
  • Clean and sanitize highly touched front of house areas every 30 minutes
  • Monitor, clean, and sanitize restrooms regularly

Physical distancing 

  • Limit dining to no more than 6 people per table
  • Employees and diners encouraged to maintain 6 feet physical distancing 
  • Space tables 6 feet apart, decommission tables, and/or add physical barriers (e.g., Plexiglass) between tables if they can’t be moved
  • Use impermeable barriers where 6 feet distancing is not possible (e.g., counters, service tables, registers, etc.)
  • Clearly mark any area where guests or employees queue (e.g., registers, waiting rooms, restrooms, etc.) with appropriate physical distancing guidance 

Protective gear

  • Employees required to wear face coverings at all times
  • Face coverings for guests required when not seated 
  • Provide proper PPE training (how to wear, properly remove, etc.) to employees
  • Provide gloves to follow standard food handling guidelines

More resources

Hotels & lodging

Our hotels are meant to be your home away from home while visiting Chicago. And our hotel community is doing everything they can to make sure you feel safe during your stay. The industry has gone above and beyond adopting the latest health and hygiene standards, including increased social distancing and frequent sanitation of rooms and common spaces. The City of Chicago hotel and accommodations guidelines include the following standards.

Cleaning & sanitation

  • Provide training to all employees on enhanced cleaning and sanitizing procedures
  • Ensure frequent hand washing among employees and customers
  • Provide hand sanitizer and/or wipes for guests at key locations (e.g., lobby, elevator areas, etc.)
  • Provide amenities (e.g., hand sanitizer, soap, wipes) to the guest rooms upon request
  • Increase cleaning frequency in public areas, focusing on the high contact surfaces 
  • Provide daily housekeeping service upon request only (when guest is not in the room)
  • Remove room from service to undergo deep cleaning protocol if occupant tests positive for COVID-19
  • Remove non-single use items from guest rooms and public spaces (e.g., decorative pillows, pens, magazines, mini-bars, coffee makers, coffee cups)

Physical distancing

  • Ensure guests socially distance in areas of congregation (e.g., in lines, lounges, and if practical, elevators)
  • Ensure work stations are 6 feet apart or provide appropriate barriers/shields 
  • Limit gatherings of employees and guests to no more than 10 individuals
  • Limit capacity to no more than 25% for indoor spaces or activities (excluding overall hotel guest room capacity)
  • If practical, promote electronic/keyless/cashless/paperless check-in
  • Replace traditional room service with knock and drop program, offer contactless/pre-packaged food options

Protective gear

  • In any outdoor and indoor common spaces (e.g., not including private hotel rooms), face coverings must be worn over nose and mouth
  • If practical, gloves will be worn as appropriate for work (e.g., food handling)
  • Housekeepers will wear face coverings, gloves, and appropriate eye covers

More resources

Retail

Whether you’re shopping on Michigan Avenue or getting groceries in your neighborhood, Chicago’s retail community is working hard to keep customers safe and healthy. They’re implementing new physical distancing standards, enhanced cleaning protocols, limited capacity policies, and more. Learn more about the retail guidelines from the City of Chicago.

Physical distancing

  • Provide 6 feet markers in any area where guests or employees queue or congregate to ensure appropriate social distancing (e.g., near checkout, customer service, fitting rooms)
  • If practical, provide impermeable barriers where 6 feet social distancing is not possible (e.g., checkout counters)
  • Limit capacity to 25% for non-essential retail, 50% for essential retail, for all indoor spaces (excluding staff)

Protective gear

  • In any outdoor and indoor common spaces (not including private spaces like changing rooms), face coverings must be worn over nose and mouth 
  • Provide grocers with gloves following standard food handling protocols

More resources

Parks & outdoors

Chicago is home to an abundance of parks, gardens, and outdoor recreation activities. The city and our partners are taking all available steps to ensure these spaces are safe for the public to enjoy. That includes encouraging safe social distancing, sanitizing common amenities, and limiting the public facilities available. Here are the outdoor guidelines from the City of Chicago.

Cleaning & sanitation

  • Sanitize frequently touched items regularly (e.g., crosswalk call button, door handles)
  • Close areas where frequent daily cleaning is not possible (e.g., playgrounds)
  • Eliminate access to high-touch and unnecessary surfaces 

Physical distancing

  • Ensure social distancing in larger, public spaces via dedicated staff (where appropriate)
  • Regulate flow of foot traffic in high-congestion areas
  • Utilize physical barriers (e.g., temporary gates) to help regulate flow of foot traffic.
  • Runners, joggers, bikers, and walkers encouraged to maintain at least 6 feet of distancing while exercising 
  • Outdoor activities limited to non-contact sports only 
  • Playgrounds are temporarily closed
  • Limit gatherings to no more than 10 individuals in large public and private outdoor spaces 
  • Limit capacity to 25% of indoor facilities (e.g., restroom facilities, field houses, etc.)

Protective gear

  • In any outdoor and indoor common spaces, face coverings must be worn over the nose and mouth
  • Participants/attendees of outdoor attractions required to wear face coverings at all times.
  • If practical, where close contact required (e.g., ticketing booths), use physical barriers (e.g., plexiglass) or personal face shields

More resources

Salons & spas

Salons and spas have always been held to strict health and sanitation guidelines. Now, these personal care establishments must rise to an even higher standard. Whether you’re getting a haircut or a manicure, your salon should enforce proper physical distancing, limited capacity, and the most stringent cleaning procedures. Learn more about the City of Chicago’s personal services guidelines.

Cleaning & sanitation

  • Provide sanitizing products for customer use (e.g., soap and water, hand sanitizer) 
  • Ensure employees wash hands before and after every service 
  • Encourage employees to complete health and safety training related to COVID-19 and proper hygiene, disinfection, and sanitation practices when returning to work
  • Sanitize handled products after each customer

Physical distancing

  • Ensure all areas allow for 6 feet social distancing
  • Decommission every other workstations (e.g., shampoo bowl, dryer, nail service chair) if not able to allow for 6 feet social distancing 
  • Provide impermeable barriers where 6 feet social distancing is not practical (e.g., check-out counters)
  • Limit capacity to 25% for all establishments
  • Limit gatherings of employees and customers in common areas to no more than 10 individuals (while ensuring 6 feet social distancing)

Protective gear

  • In any outdoor and indoor common spaces, face coverings must be worn over nose and mouth
  • Suspend services that require removal of face coverings (e.g., facials, shaves)
  • Clean machine washable aprons/capes after every use and encourage the use of disposable capes/aprons
  • If practical, use face shields, goggles and/or gloves (in addition to face coverings) for employees requiring close contact to guests (e.g., make-up applications, aesthetician services, nail services

More resources

Museums

Chicago is home to an array of world-class cultural institutions, including acclaimed art collections, hands-on science centers, fascinating history museums, and more. As these establishments begin welcoming the public again during Phase Four of the city’s reopening plan, a number of physical distancing and sanitation guidelines will be put in place to ensure the safety of all visitors as they enjoy the city’s museums.

Cleaning & sanitation

  • Employees frequently disinfect museum facilities
  • Ensure frequent daily and overnight cleaning of work surfaces and high touch points
  • Sanitation stations readily available throughout facilities
  • Interactive experiences may be adapted or temporarily closed to reduce contact.
  • If applicable, ensure hygienic interactions with touch surfaces (e.g., provide gloves, stylus), or close off access
  • Ensure audio equipment for self-guided audio tours is thoroughly cleaned and sanitized between users
  • Where possible, use QR codes for audio clips to allow guest to use personal devices for self-guided audio tours

Physical distancing

  • Museum movement flow controlled to prevent overcrowding and promote physical distancing
  • Limit capacity to 25% for all indoor spaces and exhibits
  • Limit groups in attendance to no more than 50 individuals
  • Group tours temporarily discontinued to promote social distancing
  • If practical, provide physical barriers where social distancing is not possible (e.g., box office / ticketing)

Protective gear

  • In any outdoor and indoor common spaces, face coverings must be worn over nose and mouth by employees and visitors

More resources

Performance venues

The city’s many theatres and performance venues are the soul of the city. Whether you’re seeing an award-winning play, cutting-edge storefront theatre, or a live concert, your health and safety is a top priority. That’s why the city has recommended a range of guidelines as we begin cautiously reopening our many theatres and performance venues. Learn more about the new cleaning and physical distancing measures.

Cleaning & sanitation

  • Provide sanitation station(s) at a minimum at the entrance of the theater(s)
  • Train all staff on new cleaning policies and procedures prior to opening
  • Clean entire theaters between shows and at the end of the day (e.g., seats, railings, arm rests)
  • Increase cleaning frequency in public areas, focusing on high contact surfaces

Physical distancing

  • Limit each indoor space or room (e.g., one theatre) to no more than 50 individuals or 25% capacity (whichever is fewer)
  • A venue may have multiple gatherings of 50 individuals in a single theater (not to exceed 25% seating capacity) if the following accommodations are in place: the separate groups are clearly delineated and separated by different levels or floors (e.g., balconies), the separate groups have dedicated entrances and exits, and the separate groups have dedicated restroom facilities
  • Limit gatherings of non-household members to no more than 100 individuals for outdoor spaces (e.g., outdoor performance venues) if group largely remains static (e.g., sitting at tables) and practices social distancing
  • Rearrange seating to allow for 6 ft. distancing. Rows or seats are decommissioned between groups to allow for social distancing
  • Seat household members together, with adequate distance between groups for social distancing. children must remain with their parents/guardians at all times
  • If applicable, eliminate general admission standing rooms; all patrons must be seated
  • Areas where individuals queue should be clearly marked for 6 ft. distancing
  • Encourage impermeable barriers where 6 ft. social distancing is not possible
  • Where possible, use outdoor performance venues

Protective gear

  • Attendees and employees required to wear face coverings at all times, except while eating/drinking while seated
  • Cast and performers are not required to wear face coverings on stage, but must wear PPE in all backstage common areas

More resources

Public transit

Chicago’s public transportation system is an easy, affordable way to get around the city. As the nation’s second largest public transportation system, the Chicago Transit Authority (CTA) takes passenger safety seriously. They’ve introduced a variety of new guidelines, including an enhanced cleaning regimen and passenger limits, to ensure a healthy and comfortable environment on all their trains and buses.

Cleaning & sanitation

  • Trains and buses cleaned and disinfected daily: before, during and after service
  • High-touch surfaces in stations are disinfected four times a day
  • Routine deep cleaning of vehicles and stations
  • Use of new cleaning technologies such as electrostatic sprayers and testing of antimicrobial coatings on vehicles

Physical distancing

  • Adding longer trains and longer buses to some route
  • New safe distance markers posted in stations and vehicles
  • Establishing passenger limits on buses and trains – approximately 15 customers on standard 40-foot buses and approximately 22 customers on 60-foot articulated buses and each train car
  • Implementing rear-door boarding to help minimize contact between customers and bus operators
  • Launching real-time camera crowd monitoring and addressing via audio announcements

Protective gear

  • All CTA riders and employees are required to wear masks/facial coverings at all times
Cloudgate (The Bean) at night

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